Bohol Light, Tagbilaran City’s sole power distributor, has enhanced customer service by launching its advanced Spot Bill system.
Introduced on Feb. 19, 2025, the system improves billing efficiency and customer experience, reflecting the company’s commitment to modernization and customer-centric solutions.
Gone are the days of waiting for bills to be delivered days after the meter reading. With a state-of-the-art spot bill printing machine, Bohol Light customers now receive their billing statements instantly after their meters are read.
This eliminates the inconvenience of waiting and ensures that customers have immediate access to their billing information, allowing them to manage payments more effectively.
The new billing statement shows Bohol Light’s commitment to user-friendliness and transparency.
Featuring a fresh, modern logo and a revamped design, the bill is visually appealing and easy to navigate.
The updated format provides customers with a comprehensive breakdown of their consumption, charges, and due dates, ensuring complete clarity and understanding.
“We understand that our customers value transparency and convenience,” said Roel Z. Castro, president and CEO of Bohol Light. “The new Spot Bill system is designed to provide them with the information they need in a clear and concise format.”
The Spot Bill system also streamlines the payment process.
Customers can allocate payments immediately upon receiving their bills, eliminating the need to wait for a separate billing cycle.
Payments can be made online or at Bohol Light’s third-party collection agents, ensuring convenience and helping customers avoid late fees.
The streamlined process contributes to a smoother and more efficient billing experience.
The introduction of the Spot Bill system bares Bohol Light’s commitment to leveraging technology and innovation to enhance customer service.
This modernization showcases the company’s dedication to creating a more efficient, transparent, and customer-friendly billing experience.
“We are committed to continuously improving our services and providing our customers with the best possible experience,” Castro said. “The Spot Bill system is just one example of our dedication to progress and customer satisfaction.”
The new Spot Bill system is a welcome change for Bohol Light customers, revealing the company’s commitment to modernization and its mission to provide exceptional customer service, contributing to a brighter and more empowered future for Tagbilaran residents.